FAQ (Frequently Asked Questions)

Welcome to the Varsity N Jacket FAQ page! Here, we’ve answered some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us at [email protected], and we’ll be happy to assist you.

1. What types of jackets do you sell?

We specialize in custom varsity jackets made with high-quality wool bodies and genuine leather sleeves. You can personalize your jacket with different colors, patches, embroidery, and other unique features to make it truly yours.

2. Can I customize my varsity jacket?

Absolutely! Our jackets are fully customizable. You can choose the jacket’s color, size, personalized text (like your name or year), and even add custom patches or logos. Just let us know what you need, and we’ll bring your vision to life.

3. How do I place an order?

Placing an order is simple! Just visit our online store, select your jacket style, size, and customization options, and proceed to checkout. If you have any questions during the process, our customer support team is here to help!

4. How long does it take to receive my jacket?

Standard orders: Orders typically ship within 3-5 business days.
Custom orders: These may take 7–14 business days due to the time required for production.

Shipping time depends on the delivery method and your location. You’ll receive a tracking number as soon as your order ships.

5. How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We offer domestic (U.S.) and international shipping options.

6. Do you offer international shipping?

Yes, we do! Varsity N Jacket ships to many countries. International shipping costs and delivery times vary depending on the destination.

7. What is your return and refund policy?

We offer a 30-day return policy for unused, unworn jackets. Custom jackets (with personalization) are non-returnable unless defective or damaged.

For full details, visit our Return & Refund Policy page.

8. How do I track my order?

Once your order ships, you will receive an email with a tracking number. You can use this number to check the status of your delivery directly on the carrier’s website.

9. Can I cancel or change my order?

If you need to cancel or change your order, please contact us within 24 hours. Once production or shipping has begun, we may not be able to make changes.

10. Are your jackets available in other sizes?

Yes, our jackets come in a variety of sizes. Be sure to refer to our size chart when placing an order. If you’re unsure, feel free to contact us, and we’ll help you choose the perfect fit.

11. Do you offer wholesale or bulk orders?

Yes, we offer wholesale pricing for bulk orders, whether for schools, teams, or other groups. Contact us directly at [email protected] for more information on wholesale orders.

12. How do I care for my varsity jacket?

To keep your jacket looking great:

Spot clean wool and leather areas with a damp cloth.
Dry clean the entire jacket for a deep clean.
Avoid machine washing or drying.

For more detailed care instructions, check out the care guide included with your jacket.

13. How secure is your website for shopping?

Your security is important to us. Our website uses SSL encryption to protect your personal and payment information. We also partner with trusted payment processors like PayPal and Stripe for secure transactions.

14. Do you offer gift cards?

At this time, we do not offer gift cards, but we’re considering this option for the future! Stay tuned for updates.

15. Can I contact customer support?

Of course! If you have any questions or concerns, feel free to reach out to us:

Email: [email protected]
Phone: +1 727-613-2788

Still have a question?
Feel free to contact us directly, and our friendly customer support team will be happy to assist you!

Frequently Asked Questions | Varsity N Jacket – Custom Varsity Jackets