🔄 Returns & Refunds | Exchanges

At VarsityNJacket, customer satisfaction is our top priority. We offer a 30-day return and exchange window to ensure a smooth and confident shopping experience.

📦 Return Policy

✅ Eligibility for Returns

• Returns are accepted within 30 days from the delivery date.
• Items must be unused, unworn, and in their original condition, with all tags and packaging intact.
• If you receive an incorrect or defective product, please notify us within 2 working days.
• A valid proof of purchase (order confirmation or receipt) is required for all returns.

❌ Non-Returnable Items

• Final sale and clearance items are not eligible for returns.
• Customized or personalized jackets can only be returned if they arrive damaged or defective.
• Items that have been worn, washed, or altered cannot be returned.

✉️ How to Initiate a Return

1. Contact Us: Reach out to our Customer Support Team at [your email or phone number] with your order details.
2. Obtain Return Authorization: We will provide return authorization along with shipping instructions.
3. Pack & Ship Securely: Ensure the item is packed safely and shipped as per the provided instructions.
4. Processing Your Return: Upon receipt and inspection, we will process your return promptly.

🛣️ Return Shipping Costs

• If the return is due to a defective product or an error on our part, we will cover the return shipping charges.
• If the return is initiated due to customer preference (e.g., change of mind, incorrect size selection), the customer is responsible for return shipping costs.

💳 Refund Policy

🔄 Refund Process

• Once your return is received and inspected, we will notify you via email.
• Refunds will be processed within 7 business days and issued to the original payment method.
• Depending on your payment provider, it may take up to 10 working days for the refunded amount to reflect in your account.
• Shipping charges (if applicable) are non-refundable.

⏳ Delayed or Missing Refunds

• If you have not received your refund within the expected timeframe, please check with your bank or payment provider, as processing times may vary.
• For further assistance, contact us at [email protected].

🌟 Exchange Policy

• If you need a different size or color, we recommend placing a new order and returning the original item for a refund.
• For defective or damaged items, please contact us immediately, and we will arrange a replacement at no additional cost.
• Custom-made orders are non-returnable and non-exchangeable.
• Any VAT or customs duty charges incurred for returns or exchanges will be the customer’s responsibility.