Shipping
Do you ship outside the U.S.?
No, we currently ship only within the United States.
How long does processing take?
Orders are processed within 1–2 business days (Mon–Fri). Orders placed after 4:00 PM EST are processed the next business day.
When will I receive my order?
Delivery typically takes 2–4 business days after dispatch.
Is shipping free?
Yes! We offer FREE standard shipping on all U.S. orders — no minimum purchase required.
Where’s my tracking number?
You’ll receive an email with tracking info as soon as your order ships. You can track it through the carrier’s website.
Returns & Refunds
What’s your return window?
You can request a return within 30 days of receiving your order.
What are the return conditions?
Items must be unused, in original condition and packaging, with proof of purchase.
How do I start a return?
Email us at [email protected] with:
- Your order number
- Reason for return
- Photos (if item is damaged)
Who pays return shipping?
Customers cover return shipping unless the return is due to our error (e.g., wrong or defective item).
How long for a refund?
Approved refunds are processed within 10 business days to your original payment method. Your bank may take additional time.
Are any items non-returnable?
Yes, we do not accept returns for:
- Customized or made-to-order items
- Gift cards
- Hazardous or flammable items
Order Issues
Can I exchange an item?
We do not offer direct exchanges. Return the item (if eligible), and place a new order.
Can I cancel or change my order?
Yes, but only within 2 hours of placing it. After that, we can’t guarantee changes if the order has been processed.
What if my item arrives damaged?
Contact us within 3 business days with photos. We’ll send a replacement or refund based on the issue.
What if my package is lost?
We’ll replace your order at no cost if the correct address was entered. A refund may require a 30-day carrier investigation.
